Returns & Exchanges

OUR RETURNS TEAM IS BUSIER THAN USUAL.

As the silly season rolls around, it is becoming a bit busier at Club Cartel! We want to ensure you we are working hard to process all returns in a timely manner. We usually advise 10 business days for your request to be processed by our online team from the date your return arrives back at our warehouse. Due to increased volumes, our online returns team are experiencing delays. You will be notified via email once your request has been actioned. We thanks you for your patiences.

Please email hello@cartelandwillow.com to request your returns form.

You will need to provide your full name, order number, item/s and reason for return.

You will then need to enclose your returns form, original invoice and goods. Posting it back to us at,

Cartel & Willow

ATTN: Returns (Order Number)

123a Thistlethwaite st, South Melbourne VIC 3205.

Full-priced goods must be returned in original condition. Unworn, unmarked and with all original tags attached. Once your return has been processed you will be issued with an online credit or size exchange as nominated.

A refund will only be provided if your goods are deemed to be faulty. Items must be returned within 14 days of shipment, after this time all sales are final.

Return shipping must be prepaid and traceable. In the event that the package is not received or lost in transit, Cartel & Willow will not be liable if there is no tracking confirmation.

Items returned outside of the 14 days will not be accepted, and you will be liable for return shipping from Cartel & Willow. We reserve the right to deny refunds if the merchandise returned fails to meet our refund policy requirements.

The initial shipping fee is non refundable.

PLEASE NOTE: All sales on reduced price items are final, we will not accept returns on sale price items.