Shipping

SHIPPING COSTS 

All prices are in AUD$ Australian Dollars. 

  

Shipping is FREE for all Australian orders over $100.00 excluding the value of store credits

Australia orders under $100.00 will incur a FLAT RATE shipping fee of $8.00
All Australian orders are sent with Australia Post

International orders, outside of Australia, will be shipped with Fedex at a flat rate of $15.00
Customers are responsible to pay for any additional import and duty fees that may arise in their country of delivery. These fees may vary depending on parcel size and delivery address.
Your local Fedex courier will contact you directly in regards to payment.

 

 

 

We deliver worldwide!

Once your order is placed, it's estimated that you should receive it within 7 business days. 

Please allow 2 additional days for locations outside metropolitan areas.

All items will be sent by Australia Post standard Post unless you select Express Postage at checkout, additional fee applied. 

All parcels require a signature upon delivery - if no one is available to accept your parcel it will be taken to your local Post Office for collection.  

Any delivery date or time specified by Cartel & Willow is a best estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

If you need your package urgently, we recommend opting for the express post service. Please email us at hello@cartelandwillow.com and we will do our best to prioritise dispatching your order. 

*There may be reasons outside of our control that we cannot deliver Internationally.
In the event that we are unable to deliver to your country, we will contact you directly.